How to Shop

The item selection and payment process is conducted and concluded in English only.

Select the item(s) you would like to purchase by clicking on the 'add to shopping basket' button on every product description.

You will see the item displayed in the shopping basket.  If you wish to order more than one of each product, change the number displayed in the 'Quantity' box alongside each item and select the recalculate option.

You can either then continue to add more items to your shopping basket by selecting the 'back to shopping' option or 'proceed to the checkout'.

At the checkout stage you will be asked to select a payment method.  If you select either of the visa or mastercard payment options you will be directed to the payment screen to enter your card details.  Your order is not placed until you select the submit option.  At this point you will be issued with a reference number which you should note and use for future use.

If you select any of the remaining options to pay by cheque, opt to phone to organise payment or request a call back, you will be directed to a screen with further instructions and will be issued with a reference number which you should note and use for future use.

Ceramica D'Arte accepts Mastercard/Visa/Visa Debit Cards only.  Currently Ceramica D'Arte are unable to accept American Express, Switch, Solo or Electron cards.  Payment can also be made by cheque.  Please send the cheque with your address and cheque card number on the back to Ceramica D'Arte Limited, 12a Birkbeck Road, Finchley, London N12 8DZ. 

Delivery and Returns Policy

What is the timeframe from order through to delivery?

All the ceramic products are made in Italy.  Due to the unique nature of these high quality ceramics, only a small stock of the smaller items are maintained in the UK.  Products are largely made to order, hand painted by the artists in Sicily to the highest quality and using traditional glazing and firing techniques.  As a result, the time from order to delivery may take up to 8 weeks, although we will always aim to reduce this timeframe as far as possible.  If you require a product to be delivered within a shorter timeframe, please call us to discuss your requirements and we will made every endeavour to accommodate your request.

How much will I be charged for delivery of my products?

There is no charge for deliveries made within the UK mainland.  Deliveries for orders outside the UK mainland will be subject to an additional delivery charge, to be notified at the time of order.

What do I do if there is a problem with my delivery?

If your goods are incorrect, faulty or damaged on delivery you have the option to receive a replacement or a full refund upon receipt of the goods in their original condition. We will collect these items free of charge.  Returned items must be packaged so as not to incur damage or additional damage during transit.  In the case of damaged goods, please return all original packaging (for insurance purposes).

Our returns and refunds policy

If you are unhappy for any reason with the order you have received from Ceramica D’Arte Ltd, or the goods are unsuitable,  please let us know within 14 days of delivery and we will collect your order at no cost and refund the cost of your goods, less, where applicable, any deposit paid.   This policy does not apply to items specially commissioned, unless the items are faulty or damaged in any way.

Refunds will be credited directly to the same credit card used when placing the order or for cheque payments, a cheque will be raised.  All refunds will be made within 28 days of receipt of the returned order.

To view our full Returns Policy please see the Terms and Conditions section of this site.

How to return items

In the event you wish to return any of our products:

Call 020 8446 6274 (calls are charged at a national rate) and advise us that you wish to return your goods.  If no-one is available to take your call an answer machine service will be available.  Please ensure that you leave clear contact details.

We will arrange for the goods to be collected from your delivery address within two weeks of notification